360º Reviews

Context

To strengthen feedback culture and support growth across my team, I established a recurring 360º review process. The initiative began in 2022 with a custom question set I designed and has since evolved into a standardized, repeatable practice in partnership with HR.

Challenge

Rapid team growth created a need for more structured, consistent feedback.
Existing HR 360º tools were designed only for managers, leaving individual contributors without a formal process.
Balancing transparency with anonymity was critical to building trust and psychological safety in the process.

My Role

Designed the original framework, including all survey questions and feedback categories.
Partnered with HR to adapt their manager-focused 360º templates into a format relevant for individual contributors.
Coordinated survey distribution and data collection across multiple cycles.
Leveraged AI tools to summarize open-text responses, ensuring anonymity while preserving nuance.
Facilitated 1:1 sessions with each team member to deliver insights and support development planning.

Process

Designing the Framework

Created an initial set of questions focused on communication, contribution, leadership, and culture, ensuring they addressed both strengths and areas for growth.

Evolving with HR Partnership

Collaborated with HR to refine language and structure, aligning the process with company standards while tailoring it to design and research roles.

Data Collection & Anonymization

Distributed surveys, anonymized results, and used AI summarization to reduce identifiable language while maintaining authenticity of peer feedback.

Synthesis & Delivery

Analyzed feedback themes, created individual summaries, and facilitated 1:1 review sessions to help team members translate feedback into actionable growth goals.

Continuous Iteration

Improved clarity of questions, reduced survey fatigue, and refined synthesis methods to strengthen impact with each cycle.

Outcomes

Enhanced Feedback Culture

Built a sustainable, trusted process for peer and upward feedback that team members actively look forward to.

Individual Growth

Delivered personalized feedback summaries that supported clarity, confidence, and targeted development planning.

Alignment with HR

Scaled a consistent framework across the organization while customizing it to meet team needs.

Team Impact

Reinforced a culture of continuous reflection and growth, improving communication, collaboration, and leadership behaviors.